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Important information: Temporarily up to 5 extra days of delivery time due to warehouse relocation

We currently don’t ship to the US. Expected to reopen by mid-October.

World Wide Shipping 3-7 Days 30-day money-back guarantee

Free shipping over 100€ in EU Free shipping over 150€ Rest of the World

Returns portal


Important information

Please note that the above returns portal is only available for the following countries:  Finland, Sweden, Norway, Austria, Belgium, Germany, Ireland and Poland.

Customers from any other EU countries can use our return portal here

For other countries please refer to: https://exercere.com/pages/delivery-and-returns

Step 1:

Log in to the return portal using the button below with your email and order number.

Step 2:

Select the items you wish to return and specify the reason for return. 

Step 3:

Confirm whether you would like a refund.

Step 4:

Click "Return Item". Your return is now registered. Attach the return label to the package and drop it off at your nearest GLS parcel shop.

Complaints

Is it a complaint? Contact customer service at contact@exercere.com with your order number, as well as a photo and description of the issue. We will review your complaint as soon as possible.

Free shipping within the EU: Orders over 100 EUR
Free duty-free shipping to Norway: Orders over 1250 NOK
Free shipping to RoW: Orders over 150 EUR

Important notice:

Due to our warehouse relocation, orders placed after Tuesday, September 16th at 11:59 PM will not be shipped immediately. Packing will resume on Monday, September 22nd, and processing times may be extended by up to 5 additional business days.
We truly appreciate your patience and understanding during this transition.

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